Extraia dados de PDFs
com facilidade absoluta

1. General Information

myPDF.AI ("we", "our", or "company") is committed to protecting your privacy. This policy describes how we collect, use, and protect your personal information when you use our PDF data extraction API.

2. Information We Collect

2.1 Account Information

• Full name
• Email address
• Payment information (processed by third parties)
• API usage data (number of pages processed, timestamps)

2.2 Usage Information

• API logs (endpoints accessed, times, IP addresses)
• Processing statistics (pages processed, file types)
• Performance data (response time, errors)

2.3 Submitted Documents

• PDF Content: We temporarily process the content for data extraction.
• Metadata: Information about the size, format, and structure of the files.
• Extracted Data: The extraction results we send back to you.

3. How We Use Your Information

3.1 Service Provision

• Process your PDFs and extract data as requested.
• Manage your account and billing for processed pages.
• Provide technical support.

3.2 Service Improvement

• Performance analysis to optimize our AI.
• Identifying patterns to improve accuracy.
• Developing new features.

3.3 Communication

• Send updates about the service.
• Notifications about usage and limits.
• Customer support.

4. Data Retention

4.1 Processed Documents

• Submitted PDFs: Deleted immediately after processing.
• Extracted Data: Kept only in your API history for 30 days.
• Processing Logs: Retained for 90 days for support purposes.

4.2 Account Data

• Personal Information: Kept as long as your account is active.
• Payment History: Retained for 7 years for tax purposes.
• Usage Data: Aggregated and anonymized after 12 months.

5. Data Sharing

5.1 We Do Not Share

• The content of your PDFs.
• Data extracted from your documents.
• Personally identifiable information.

5.2 Limited Sharing

• Payment Processors: Stripe/PayPal/Dlocal to process payments.
• Infrastructure Providers: AWS/Google Cloud for hosting.
• Legal Authorities: When required by law.

6. Security

• TLS 1.3 encryption for transmission.
• AES-256 encryption for storage.
• Restricted access with multi-factor authentication.
• Regular security audits.

7. Your Rights

• Access: Request a copy of your data.
• Correction: Update incorrect information.
• Deletion: Delete your account and data.
• Portability: Export your data.

8. Cookies and Similar Technologies

• Essential Cookies: For basic functionality.
• Analytics Cookies: Google Analytics (anonymous).
• Preference Cookies: Interface settings.

9. Contact

For privacy questions: [email protected]

2.1 Service Nature

myPDF.AI is a digital API service that processes PDFs instantly. There are no physical products or traditional shipping.

2.2 Order Processing

2.2.1 Immediate Activation

• Paid plans: Activated immediately after payment confirmation
• Page credits: Available instantly in your account
• API access: Released within 5 minutes

2.2.2 Confirmation

• Confirmation email sent after payment
• Purchase details (pages acquired, amount, expiration date)
• API keys and access documentation

2.3 Refund Policy

2.3.1 Refund Period

• 30 days: From purchase date
• Conditions: Less than 10% of purchased pages used
• Processing: Up to 7 business days after approval

2.3.2 Eligible Situations

• Proven technical failure in our system
• Service unavailable for more than 24 hours
• Incorrect or duplicate billing
• Dissatisfaction with quality (up to 10% usage)

2.3.3 Non-Eligible Situations

• Usage exceeding 10% of purchased pages
• Change in customer needs
• Integration difficulties on customer side
• Cancellation after 30 days from purchase

2.4 Subscription Cancellation

2.4.1 Immediate Cancellation

• API access maintained until end of paid period
• Unused pages remain valid
• Automatic renewal stopped

2.4.2 Cancellation Process

• Access your dashboard account
• Go to "Settings" > "Subscription"
• Click "Cancel subscription"
• Confirm cancellation
• Receive email confirmation

2.5 Technical Issues

2.5.1 Service Unavailability

• Compensation: Extra credits proportional to downtime
• SLA: 99.9% uptime guaranteed
• Notification: Status page and email for interruptions

2.5.2 Processing Failures

• Pages not debited: In case of extraction error
• Immediate support: For issue resolution
• Free reprocessing: For proven failures

2.6 Service Modifications

• Prior notice: 30 days for significant changes
• Existing plans: Maintained for contracted period
• Migration: Assistance for new plans when necessary

2.7 Contact for Returns

• Email: [email protected]
• Response time: 24 hours
• Required information: Transaction ID, reason, usage details

3.1 Acceptance of Terms

By using the myPDF.AI API, you agree to these terms. If you do not agree, do not use our service.

3.2 Service Description

3.2.1 Functionality

• API for PDF data extraction using artificial intelligence
• Document processing from 1 page to 1000+ pages
• Integration with no-code tools (Zapier, Make, Bubble)
• Support for multiple output formats (JSON, CSV, XML)

3.2.2 Technical Limitations

• Maximum size per PDF: 100MB
• Supported types: PDF, PDF/A, scanned PDFs
• Processing timeout: 5 minutes per document
• Rate limit: 100 requests per minute

3.3 Billing Model

3.3.1 Page System

• Billing: Per page processed, not per document
• Preço fixo: R$0,08 por página (sem descontos progressivos)
• Minimum charge: No minimum value per transaction

3.3.2 Billing and Payment

• Cycle: Monthly, on the same day as first purchase
• Methods: PayPal, Stripe and Dlocal
• Moeda: Real Brasileiro (BRL)
• Taxes: Added according to local legislation

3.4 Acceptable Use

3.4.1 Permitted Uses

• Data extraction for process automation
• Corporate document analysis
• Integration with management systems
• Research and development (commercial use)

3.4.2 Prohibited Uses

• Processing illegal content or copyrighted material
• Reverse engineering of our technology
• Resale or redistribution of the service
• Use that violates local or international laws
• Spam or system abuse

3.5 Intellectual Property

3.5.1 Your Data

• Ownership: You retain all rights to your PDFs
• Temporary license: You grant us rights only to process
• Extracted data: Belongs to you

3.5.2 Our Technology

• API and algorithms: Property of myPDF.AI
• Trademark: "myPDF.AI" and related logos
• Protection: You may not copy, modify or distribute

3.6 Availability and Support

3.6.1 Availability

• Target: 99.9% uptime
• Maintenance: Scheduled with prior notice
• Status: Real-time monitoring available

3.6.2 Support

• Email: Response within 24 hours
• Documentation: Online guides and examples
• WhatsApp: For Enterprise plans
• Hours: Monday to Friday, 9am to 6pm (UTC-3)

3.7 Limitation of Liability

3.7.1 Data Accuracy

• Best effort: We use advanced AI, but do not guarantee 100% accuracy
• Verification: We recommend validation of extracted data
• Responsibility: You are responsible for the use of data

3.7.2 General Limitations

• Direct damages: Limited to amount paid in last 12 months
• Indirect damages: We are not responsible for lost profits
• Force majeure: We are not responsible for events beyond our control

3.8 Termination

3.8.1 By You

• Cancellation: At any time through dashboard
• Effect: Access maintained until end of paid period
• Data: Backup available for 30 days after cancellation

3.8.2 By Us

• Violation: We may suspend for terms violation
• Notice: 7 days to correct before definitive suspension
• Refund: Proportional to unused period

3.9 Terms Modifications

3.9.1 Updates

• Notice: 30 days before significant changes
• Notification: By email and on platform
• Continuity: Continued use implies acceptance

3.9.2 Current Version

• Precedence: This version supersedes all previous ones
• Conflicts: In case of conflict, most recent terms prevail

3.10 Applicable Law and Jurisdiction

3.10.1 Legislation

• Applicable law: Brazilian laws
• Jurisdiction: Court of Goiânia, GO, Brazil
• Language: Portuguese (official version)

3.10.2 Conflict Resolution

• First instance: Direct negotiation
• Mediation: Chamber of Commerce when necessary
• Arbitration: For disputes above R$ 10,000

3.11 Contact

3.11.1 Legal Information

• Email: [email protected]
• CNPJ: 32.329.917/0001-20

3.11.2 General Support

• Email: [email protected]
• WhatsApp: +55 (61) 99556-2618
• Hours: Monday to Friday, 9am to 6pm